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ISO Your Board Transformation Story

Sherry Marts (of S*Marts Consulting) and I are starting to work on a whitepaper looking at what’s going on in diversity and inclusion in the association space. This will be the ninth whitepaper in the ongoing Spark collaborative series. You may have already read some of the others, on topics like the association role in the new education paradigm, lean startup methodology, member engagement, mission-driven volunteering, and data-driven decision making.

Anyway, we’re lining up our case studies of associations with good stories to tell related to diversity and inclusion efforts, and we’d love to feature an association that’s had success transforming your board of directors from (relatively) homogenous to diverse. We’d want to interview you for 30-45 minutes about where you started, your journey to a more diverse board, obstacles you encountered along the way (and how you overcame them), and the benefits you’ve seen from including diverse perspectives in your volunteer leadership.

We’re also trying to feature diversity of the “typical” (race/ethnicity, gender, sexual orientation, religion, nationality, ability/disability) variety and less typical varieties. Have you started creating seats for students and young professionals? Have you invited “affiliate/associate/supplier” types onto your board? Was your whole board women because of your industry and diversifying meant adding some men? Have you added socioeconomic/educational background diversity? Veterans? Etc.

If that sounds like you, and you’re interested in being a part of this project, drop me an email or respond in the comments.

Posted in crowdsourcing, diversity, leadership, whitepaper | Tagged | Leave a comment

Letter to ASAE – ASAE’s Response

ASAE has officially responded to those of us who expressed concern about the association industry response to the 2016 Presidential election.

Thanks to John Graham and Scott Wiley for allowing me to publicly share their response to the letter that was published on this blog on November 21.

Click through to view the PDF of that communication.

My thoughts:

  • I appreciate the fact that ASAE took the time to respond officially.
  • I also appreciate the fact that ASAE’s response includes a re-statement of the association’s commitment to diversity and inclusion,
  • I commend ASAE for their ongoing work lobbying against the “bathroom bill” in Texas.
  • I am disappointed that ASAE did not address any of the specific requests the author group had made, such as calling on Donald Trump to renounce his divisive rhetoric and the attacks on various groups that have been made – and are continuing to be made – by his supporters, appointing an ombudsman to address questions about issues that might arise from Mr. Trump’s divisive policies, and instituting a more transparent process for forming advocacy and public policy positions.

Should ASAE wish to pursue any of these requested actions, I believe I speak for the entire original author group when I say that we stand ready to assist in any way that we can.

 

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Associations and Trump’s Travel Ban

Refugees are welcome here sign

Airports and cities large and small erupted into chaos this weekend as Donald Trump’s executive order temporarily banning Muslims from Iraq, Syria, Sudan, Iran, Somalia, Libya and Yemen from entering the US took effect.

People with valid entry visas and legal permanent resident status (“green card” holders) were detained at airports across the country. Immigration attorneys flocked to terminals to provide pro bono legal assistance to those detained, and citizens took to the airport terminals and the streets to speak out against this.

This is a crisis for the association industry, as clearly illustrated by the many immediate responses, particularly from STEM associations, who are likely to be some of the first associations profoundly impacted by this order.

The @AssocVoices Twitter account has been doing an excellent job of collecting and disseminating responses from diverse associations like:

Of course, the American Immigration Lawyers Association has been on the forefront of this issue.

Associations need to think about and plan responses for questions that affect us like:

  • Will international attendees be able to come to our US-based conferences?
  • If an international attendee is detained trying to come to your event, what will your association’s response be?
  • Will US-based members who are “green card” holders or here on visas be able to attend conferences we hold outside the US (remember, if they leave they may not be allowed to return)?
  • Will US-based staff who are “green card” holders or here on visas be able to travel internationally for work (remember, if they leave they may not be allowed to return)?
  • Will US-based staff who are “green card” holders or here on visas be able to travel to their home countries to visit family or friends (remember, if they leave they may not be allowed to return)?
  • If members or staff are prevented from re-entering the US after leaving for association-related business, what will your association’s response be?

Edited to add: Ann Feeney, CAE added the following excellent questions during a discussion of this topic on ASAE’s Collaborate community (login required):

Situational awareness

  • What sources are you using for ongoing information? Are there any outside the mainstream news (e.g. law professors, specialty organizations) that you’d strongly recommend?
  • If you’re planning to get professional counsel on the topic, from whom?

Expansion of the list of countries

  • Are you also creating contingency plans for the inclusion of other countries on the list? If so, which? (Some of the countries that I’ve seen mentioned in the context of expansion are Egypt, Indonesia, the Chechen-majority parts of Russia, Saudi Arabia, Turkey, eastern Turkey, and the UAE. Alphabetical order, not frequency of mention.)

Conferences

  • Are you adjusting conference attendance projections? If so, is this solely for the countries on the list or are you assuming that other international attendees may be deterred from traveling?
  • Are you talking to conference venues or service providers about options for remote attendance? If so, how would you handle pricing and subsequent revenue forecasts and modeling?

Staff

  • The ethics of diversity and inclusion, as well as the law, call for hiring regardless of national origin, but is the ability to travel freely to any country a key job requirement for any positions? If so, what are the legal and ethical ramifications of taking nation of origin into consideration for hiring?

Recruitment and retention

  • What are the ramifications for board recruitment and retention? For other volunteers?

Communications

  • How are you communicating to stakeholders, given the rate of change about these executive orders, their interpretation, and the legal challenges? Interjecting a personal note,  I’ve personally often found that a tremendous challenge during any times of very rapid change–how do you balance keeping people informed and not over-informing, and providing information in a timely fashion and having to retract earlier information that’s no longer applicable.

What is your association planning by way of response? What is your crisis plan for this?

Edited to add: ASAE has signed onto a letter, prepared jointly by a variety of science organizations, directly opposing the ban.

As of February 9, 2017, the Ninth Circuit Court of Appeals has ruled against the Trump administration (PDF), leaving the stay against the executive order in place.

Posted in changeblogging, diversity, Feature Story, leadership | 1 Comment

Education to Employment #AMA

What are you doing Wednesday, February 1 at 12:30 pm ET?Ask Me Anything

If your answer is “eating lunch,” or “nothing much,” I have a better option for you.

Shelly Alcorn and I will be hosting an Ask Me Anything (aka “AMA”) on our recent whitepaper, The Association Role in the New Education Paradigm, on the association Slack channel.

The US higher education system and, with it, traditional pathways into employment for young people are being disrupted by a host of factors. At the same time, associations are desperate to attract new members, particularly younger members. Is this a perfect storm? No – it’s a perfect opportunity.

Never participated in an #AMA? It’s easy – it’s just like it sounds. Ask us anything about the whitepaper – or the larger topic of education to employment gaps, skills gaps, young professionals, and the role associations can play in addressing these major global problems – and we’ll do our best to answer!

Make sure you visit association Slack and get signed up in advance, and then just join us in the #AMA channel on February 1. Also, you might want to give the whitepaper a once-over before then – don’t worry, it’s free and you won’t end up on a mailing list you didn’t ask for.

See you there!

Image found here.

Posted in generations, innovation, presentations, whitepaper, young professionals | Tagged | 1 Comment

Where are the YPs?

“How can I recruit young professional members if there are no young professionals Vince Vaughn stock photo young professionals entering our industry?”

I’ve been thinking about this question a lot recently, not least of which because I have a client that is in this EXACT situation. Their industry is blue collar, but it is also one with excellent career and salary prospects and a clear educational track. That track just doesn’t happen to include college.

Associations Now recently profiled an initiative by the Plumbing-Heating-Cooling Contractors Association focused on exactly this: recruiting young people into the industry.

I’d guess that PHCC and my client aren’t the only associations struggling with this.

One of the things that basic math tells us is that associations are in for a bit of a rough patch related to membership. The fact of the matter is that GenerationX, currently in their prime career and, thus, association membership target, years, is a smaller cohort than the retiring Baby Boomers and up and coming Millennials. And while the internet didn’t kill membership for the Xers (in fact, Xers join associations at higher rates than Boomers), we’re in the middle part of the narrow part of the hourglass. Which puts pressure on associations to hang on to retiring members longer and recruit young members earlier than we historically have.

On the “hang on to them longer” front, we are assisted by the fact that Boomers are retiring later, and far more partially, than their Silent Generation forebears. While what Boomers are looking for from their memberships and what they’re willing and able to contribute as members of our professional communities may shift, they aren’t hitting 65 and bolting out the door, gold watch in hand, to move to Florida and fish full time.

On the “recruit them earlier” front, though, we’re having more trouble, not least of which because, for some of us, young people aren’t showing up to our professions or industries in the first place.

What can we do about that?

Associations have enormous untapped advantages in filling the workforce pipeline for the professions and industries we serve:

  • We have direct connections to, and existing relationships with, employers, so we know what they need in entry-level and junior workers.
  • We own non-college certification and credentialing. No other sector has as much experience with this as we do.
  • We’re lightening fast, at least compared with hidebound higher education.
  • We know how to educate non-traditional students in non-traditional settings.

To learn more about what you association can do to help create your universe of future members, check out The Association Role in the New Education Paradigm, the latest Spark whitepaper, co-authored with Shelly Alcorn, CAE, Alcorn Associates Management Consulting. It includes case studies of associations that are doing good work in educating the next generation of professionals in their industries, and practical steps you can take right now to position your association for success in this critically important arena.

Get your free copy today at http://bit.ly/29CIquL.

(No, your eyes do not deceive you – that *is* Vince Vaughn back there on the left in that stock photo, which is part of the delightfully silly collection he released tied to a movie back in 2015.)

 

Posted in membership, whitepaper, young professionals | Tagged , | Leave a comment

What Really Worked in 2016?

Beth Brodovsky, who hosts the Driving Participation podcast (and if you haven’t checked it conversation bubblesout yet, what are you waiting for?) recently asked a bunch of her former guests this insightful question for a year-end episode.

Here’s my answer:

One thing that really worked for my clients was talking to their members. I know that sounds obvious, but associations tend to – in my opinion – over-focus on surveying people to the detriment of other methods of learning about our audiences. I’m not saying that surveys aren’t important or a necessary part of our data gathering efforts. But they aren’t the whole picture.

Surveys can be particularly useful as an early warning system for identifying problem areas in your value proposition, if they’re properly designed and administered, and if you ask the right questions.

They’re not great at “blue ocean” situations, though. If you’re trying to learn about future goals and desired outcomes, new challenges, or emerging trends in the profession or industry your association serves, surveys are not effective. You learn about those sorts of things much more effectively and efficiently through open, honest conversation.

Association professionals can sometimes be nervous about talking directly to members in an unstructured way. What if they’re angry about something, or have complaints, or ask questions we can’t answer, or have requests we can’t meet? Those are all reasonable fears. I would argue, though, that it’s better to invite the momentary discomfort that comes from finding out something negative than it is to ignore it. When you know, you can do something. When you choose not to know, members walk away and you have no idea why.

In 2017, I would encourage your readers and listeners to start a formal program of regular audience conversations. There are lots of ways this can be accomplished: regular in-person or virtual focus groups, town hall style meetings or calls, tasking staff members or volunteers with calling one or more members a week, working with your chapters, setting up regular member visits, an emailed or online open-ended question of the week, doing Appreciative Inquiry style peer interviewing, hiring a consultant to conduct interviews, a mix of the above, etc. But regularly gathering and widely sharing this sort of information is vital for the long-term health of your organization and your relationships with your constituents.

Edited to add: the podcast is up now. Find out more and listen at http://iriscreative.com/dp137/.

Posted in communication, innovation, membership | Tagged | Leave a comment

What Will 2017 Hold?

Aptify set out to answer this question, at least for associations, in their recent e-book: Top Association Management Predictions for 2017.

In the monograph, 13 association pros (including me) share their thoughts about the future as relates to topics like member engagement, online learning, culture, innovation, membership models,  growth, M&A in the AMS space, and change management.

Here’s a taste of the bite-sized, thought-provoking observations you’ll find inside:

Excerpt Aptify ebook on 2017 trends in association management

Download your free copy today!

Posted in innovation, leadership, marketing, membership | Tagged | Leave a comment

Further Election 2016 Association Industry Responses

ASAE has posted further clarification of their position on the incoming administration.

While I am heartened to see ASAE specifically mention “…work[ing] with the new administration in a manner consistent with our commitment to diversity and inclusion…,” I believe it to be, overall, an inadequate response.

I should note that ASAE’s response was published before the Letter to John Graham and Scott Wiley came out on Monday, November 21. So it, of course, is not a direct response to that letter. However, ASAE offers nothing by way of specifics as to how we will go about protecting those who are most at risk among our own employers, our members, and other audiences we serve.

Reasonable people of good will can disagree vigorously on policies that impact both business and the public. This disagreement often produces compromise policies that are superior to the original positions of either side.

However, questioning the fundamental rights and full humanity of our fellow citizens and of the citizens of the world is a moral issue around which there can be no compromise.

My co-authors/co-signers may also wish to weigh in with their thoughts, but I remain firm in my position that ASAE needs to take specific steps to:

  • Ask Mr. Trump to repudiate his rhetoric that is in direct violation of our pillar on diversity and inclusion.
  • Ask Mr. Trump to denounce the hate crimes, attacks, and violence that are being perpetrated by his supporters in his name.
  • Appoint an ombudsman.
  • Pledge to increase transparency around and community involvement in how political and policy-related decisions are made.

Among the other specific steps the letter’s authors requested.

MANY associations are taking strong positions that manage to balance pledging cooperation without compromising on their core principles or attempting to normalize behavior and rhetoric that should not be normalized. The SocialFish blog has an excellent post listing and quoting excerpts from some of those statements, and, as I noted yesterday,  associationvoices.com is collecting more. I urge you to follow @assocvoices on Twitter to keep abreast of that conversation and, if your association has issued a statement, to email it to associationvoices@gmail.com for inclusion in the project.

 

 

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Association Industry Response to the Election

As you may have seen in Associations Now Online, ASAE recently signed onto a National Association of Manufacturers-organized letter of support to President-Elect Trump.

While this has been common practice in previous presidential elections and while this letter was arranged before the election to be sent regardless of which candidate won, several of your colleagues were dismayed by the tone of the letter, as many of Mr. Trump’s statements on the campaign trail and some of his actions since the election are in direct violation of ASAE’s “pillar” statement on diversity and inclusion.

We have written a letter to ASAE CEO John Graham and board chair Scott Wiley, expressing our concerns and asking ASAE to take seven specific actions. While we, as an industry, do need to remain engaged in the political process regardless of who is leading it, these actions are intended to ensure we remain true to our core principles at the same time.

Many of you will not agree with us – and that’s OK.

Many of you will agree with us, but, because of your position in our industry or because of the industry your association represents, will not feel that it’s appropriate for you to sign on to the letter – and that’s OK too.

If you would like to do something, here are some options:

  1. Read the letter.
  2. Sign onto the letter.
  3. Share this blog post or the link to the letter (http://getmespark.com/letter-to-john-graham-and-scott-wiley/) with your colleagues.
  4. Speak out in your own words on social media (don’t forget to use the hashtag #assnchat).
  5. Contact John Graham directly to express your concerns at 202.626.2741 or jgraham@asaecenter.org.
  6. Think about what cause is most important to you – freedom of religion, freedom of the press, climate change, immigration, mass incarceration, women’s reproductive rights – and donate or volunteer your time (or both) accordingly.
  7. Share your association’s story via a new project that’s just launching, associationvoices.com. Email associationvoices@gmail.com to tell your own stories about how your association is taking action to support diversity and inclusion, defend the first amendment, or benefit society as a whole.

 

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Letter to John Graham and Scott Wiley

Monday, November 21, 2016

John Graham, President & CEO, ASAE

Scott Wiley, Chairman, ASAE

Dear John and Scott:

This letter is a call for meaningful community-wide dialogue and action on behalf of a nation at risk.

One week ago, Associations Now Daily announced that ASAE signed a National Association of Manufacturers (NAM) letter “to the president-elect” expressing a desire to “work productively” with the incoming administration. While we recognize this same letter would have been sent to Secretary Clinton had she prevailed in the Electoral College, many of us read it as an attempt to normalize a candidate who displayed a level of ignorance, intolerance, and indecency unprecedented among modern major party presidential nominees. Mr. Trump ran an intentionally divisive campaign that included:

  • Proposing a religious test for entry to the United States, which is a violation of the First Amendment to the U.S. Constitution. (Since the election, Mr. Trump’s advisors have publicly discussed the implementation of a registry for Muslims, which many see as the precursor to internment.)
  • Indicating that he would require U.S. troops to torture enemy combatants and bomb their non-combatant families, both of which are violations of the Geneva Convention.
  • Bragging about engaging in sexually predatory behaviors without consequence because of his celebrity status, boasts which have since been corroborated by more than a dozen victims.
  • Promising to deport nearly 12 million undocumented immigrants, which would cause great economic cost to the United States and its businesses, and untold human suffering.
  • Openly mocking physical mannerisms of a Pulitzer Prize-winning New York Times reporter who suffers from arthrogryposis, and then denying the incident occurred despite clear-cut video evidence.
  • Threatening to jail his opponent, despite the fact that she has never been convicted of any crime, which is a violation of the Fifth Amendment to the U.S. Constitution.

There is no need to elaborate further. The challenge before us is clear.

 For those of us signing this letter, the most important question is what happens next. On January 20, 2017, a new administration will take office, led by an individual whose character, rhetoric, and policy positions place our country’s most vulnerable populations at even greater risk. These diverse communities include association members, volunteers, and staff who are expecting ASAE to hear their voices at this perilous time. The question is whether ASAE, and by the extension the association community it serves, will choose to listen to those voices and take steps to help protect people who are now under direct threat.

Through this letter, we are asking you and the ASAE Board of Directors to recognize the uniquely dangerous moment at which our country finds itself, and answer our call for community-wide dialogue and action on behalf of a nation at risk. We recommend that ASAE take the following steps:

  • Issue a second letter calling on Mr. Trump to publicly repudiate his divisive rhetoric and policy proposals before Inauguration Day. Consistent with the described process of preparing the NAM letter, we would ask ASAE to seek support for this letter from philanthropic, professional, and trade associations; non-profits; and other organizations across the country.
  • Call on Mr. Trump to forcefully denounce the hateful attacks against women, racial, ethnic, religious, and other minorities that have been made in his name since Election Day as fundamentally wrong and incompatible with our shared American values.
  • Communicate both publicly and privately to elected officials at all levels of government that ASAE and the association community will oppose divisive rhetoric and policies that place the lives of Americans at risk, and create a communications toolkit for individual association members, volunteers, and staff to use as part of their own advocacy outreach.
  • Develop a more transparent and inclusive process of organizational decision-making around ASAE’s advocacy and public policy activities.
  • Appoint an independent ombudsman from outside of the current ASAE organizational structure to whom any association member, volunteer, or staff person can raise concerns, pose questions, or seek advice on how to address the personal or professional issues that may arise from Mr. Trump’s (and his followers’) divisive rhetoric and policies.
  • Work with societies of association executives (SAEs) at the local, state, and regional levels to organize a series of town hall meetings to nurture an open and honest dialogue about the future of our country, with the intention of bringing people from across the political spectrum together as Americans.
  • Integrate into the Power of A campaign and ASAE’s Public Policy efforts a much stronger focus on issues affecting vulnerable populations, and gather and share more information on diversity and inclusion, equity, and social justice concerns.

While none of these measures can fully protect our country’s most vulnerable populations from the power of the Federal government under Mr. Trump’s direction, we believe they will build confidence across the association community in ASAE’s commitment to tolerance, fairness, and decency in our national life, and create new mechanisms for resisting the codification of Mr. Trump’s bigoted belief system into dangerous policies with potentially dire consequences for millions of Americans.

Now is an excellent time to show why associations have always advanced America.

We agree with both the substance and spirit of ASAE’s statement of commitment to diversity and inclusion, which begins with the sentence, “[i]n principle and in practice, ASAE values and seeks diversity and inclusive practices within the association management industry.” In this instance, we ask our association to recognize the urgent need for our profession to work together to take constructive steps on behalf of the entire nation and its people.

There is much discussion today about the long-term relevance of associations. At this uncertain moment in our country’s history, ASAE can demonstrate the significant impact associations can make by taking an unambiguous and just stance to preserve the integrity of the democratic process, protect vulnerable Americans, and defend the future of the American experiment. We hope you will concur and will act decisively for what is right.

Signed:

Elizabeth Weaver Engel, M.A., CAE, CEO & Chief Strategist, Spark Consulting

Sherry A. Marts, Ph.D., President and CEO, S*Marts Consulting LLC

Joan L. Eisenstodt, Chief Strategist, Eisenstodt Associates, LLC, and Past Chair, ASAE Ethics Committee

Jeff De Cagna FASAE, Chief Strategist and Founder, Principled Innovation LLC

Shelly Alcorn, CAE, Principal, Alcorn Associates Management Consulting

Dina Lewis, CAE, President, Distilled Logic, LLC

Mark Alcorn, J.D., M.B.A., Attorney, Alcorn Law Corporation

See who else signed.

Edited: A printed copy of the letter and list of all signatories was mailed to ASAE on Monday, December 12.

Posted in changeblogging, diversity, leadership, personal reflections | Tagged , , , , , , | 3 Comments