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Category Archives: Feature Story

Include Is a Verb

Associations know the research that the Millennial generation that is rapidly becoming the majority of our workforce and membership base is the most diverse generation we’ve ever had in the US – and that the yet-to-be-named generation coming up behind … Continue reading

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DC’s Capital Area Food Bank Needs Your Help!

I was at my regular volunteer gig at CAFB this morning, and the shelves are BARE, y’all. It’s typical for donations to fall off after the holidays, and more than once, I’ve gotten a call before my June or July … Continue reading

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Bridging the Education to Employment Gap: Where Can I Learn More?

Now that you’ve had a chance to learn a little bit about the disruption affecting education, the changes in the employment market (both in the US and world-wide), the “wicked” problem that perfect storm has created, and how Shelly Alcorn … Continue reading

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The Perfect Storm

I’d like to share some sobering statistics about higher education and employment: In the United States, students graduate from college with an average debt load of nearly $29,000. Total student debt in the U.S. is $1.23 trillion and rising. 47% of … Continue reading

Posted in Feature Story, generations, innovation, whitepaper, young professionals | Tagged | 1 Comment

2016: An Association Blogging and Podcasting Odyssey

I’ve been blogging about association management since 2008 – and I was far from the first one into the pool. I remember participating in my first bloggercon at ASAE in a sunny plaza in San Diego in 2008, shortly after I’d … Continue reading

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What Is Your “Customer Journey”?

Reading a recent article in the Harvard Business Review on the topic of “customer journeys” got me thinking about their role in the association space. What is a “customer journey”? The example HBR used was of a solar company. Their initial … Continue reading

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Retention is a Relationship

And you can’t claim to have a relationship with people you don’t know. This topic has come up frequently with clients in the past six months, both within full engagements, where we’ve been looking at how to increase membership, and … Continue reading

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The Lean Startup Changes Everthing

I’m excited to share the launch of the seventh whitepaper in the ongoing Spark whitepaper series, Innovate the Lean Way: Applying Lean Startup Methodology in the Association Environment. The whitepaper addresses a simple (but not necessarily easy) concept. To quote … Continue reading

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Innovate the Lean Way

“There’s no bigger waste than investing resources working on the wrong thing.” Guillermo Ortiz de Zarate, Director, Information Systems, National Council of Architectural Registration Boards (NCARB) Given associations’ tight resources, we can’t afford to waste time pursuing the wrong thing. … Continue reading

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Moving from Inside-Out to Outside-In

Anna Caraveli (The Demand Networks) and I recently had the chance to sit down with Justin Burniske (fusionSpan) to talk about some of the issues raised in our recent whitepaper, Leading Engagement from the Outside In, for the Small Staff … Continue reading

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